Hairdressing Industry Training Organisation

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Getting StartedGet a head start


Salon Support

What do I need to know about hairdressing as a career?

 

 

What personal qualities do I need to succeed in hairdressing

 

 

What is the qualification?

 

 

How are assessments conducted?

 

 

How do I learn?

 

 

Where to from here?

 

 

What will my training cost me?

 

 

Trainee's Responsibilities

 

 

Employer Responsibilities

 

 

What does the Sales & Liaison Manager's do?

 

What do I need to know about hairdressing as a career?

  • It involves dealing with people.

  • It is an important part of the fashion industry and involves using your creativity and imagination

  • It is a physically demanding job, requiring you to spend long hours on your feet.

  • You will learn basic hairdressing skills, such as, how to give change, marking up the stock, calculating GST, doing the banking, taking bookings over the phone, reading and understanding manufacturers instructions, talking with clients and product representatives, and understanding the effects of chemicals and heat on the hair and scalp.

 

What personal qualities do I need to succeed in hairdressing?

You need to be:

  • Keen

  • Willing

  • Hard worker

  • Quick learner

  • Realistic

  • Good communicator

  • Good listener

  • Love working with people

  • Creative and artistic

  • Well groomed

  • Well presented

  • Interested in fashion

  • Out going personality

  • Good health

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What is the qualification?

The Hairdressing Industry's introductory qualification is the National Certificate in Hairdressing (Salon Support).

It is registered on the National Qualification Framework (NQF) at Level 2.  It consists of 18 compulsory unit standards (as below) with a credit value of 55 credits. A further 20 credits are taken from elsewhere on the Framework to give a total credit value of 75 credits.

Compulsory
Number Title Level Credit
12349 Demonstrate time management 2 3
6402 Provide resuscitation  1 1
497 Protect health and safety in the workplace 1 1
1277 Communicate information in a specificed workplace 2 3
3501 Apply listening techniques 1 4
2756 Remove colouring and/or decolouring product from hair and scalp 2 3
2758 Demonstrate knowledge of hairdressing products 2 5
2866 Shampoo hair and scalp 2 4
2867 Select and maintain hairdressing tools and equipment 2 2
2869 Apply treatments to the hair and scalp 2 2
9953 Provide client service and care in a hairdressing salon 2 4
11949 Create display using supplied materials in retail or distribution environment 2 2
11955 Count and prepare takings for banking in a retail or distribution environment 2 2
12008 Sell goods and/or services in a retail or distribution environment 2 6
406 Maintain and take care of stock 2 4
56 Attend to customer enquiries face-to-face and on the telephone 1 2
57 Provide customer service in a given situation 2 2
20929 Demonstrate safe and professional practice in the salon environment 3 5
Total 55 credits

Elective

A minimum of 20 credits is required from Group A and Group B

Group A

Field Subfield Domain
Humanities Communication Skills Any
Service Sector Any Any

Group B

A balance of credits to meet the elective requirements of 20 credits is required from standards anywhere on the National Qualifications Framework.

When you have completed all 72 units you will receive your National Certificate in Salon Support. This is awarded by NZQA.

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Assessments

  • First, you are instructed in how to perform a task or skill.

  • Then, you practice this over again and again, until you no longer require constant supervision but you may still be a little slow at performing the task or skill.

  • Finally, your trainer no longer watches you, or checks your work, and you can perform that task or skill over and over again and do it in a commercially viable timeframe e.g. shampoo a client's hair in approximately 7 minutes.

WHEN YOU REACH THIS STAGE YOU ARE READY FOR ASSESSMENT!

  • Assessments confirm the skills and knowledge you have gained on the job.

Assessments take place when:

  • You feel confident of completing the assessment.

  • When you have demonstrated the level of competency required.

  • Have evidence that you can do the task repeatibly.

To be considered competent you must be able to perform a skill within a commercially acceptable timeframe, repeatedly, without any assistance.

How do I learn?

  • Some secondary schools may be able to arrange for you to study towards the Salon Support qualification while you are still atschool, talk to your Transition Teacher or Careers Advisor or;

  • Some training providers run full time pre trade courses. Talk to your local Polytechnic or Private Training Establishment for more information or;

  • Talk to your Sales & Liaison Manager about a Hairdressing or Barbering Apprenticeship.

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Where to from here?

  • A Hairdressing apprenticeship

  • A Barbering apprenticeship

  • Employment as a Salon Assistant

What will my training cost me?

Your Hook On Fee is paid to NZQA for your own individual identification number that you keep for the rest of your life.

NZQA Hook On Fee

$25.00

There are unit standard credit fees of $1 per credit. The National Certificate of Hairdressing (Salon Support) has 75 credits. These are paid as you progress through the units.

Credit Fees

$75.00

Course fees vary according to the training provider involved and the structure of your course.

Course Fees

$300.00 to $3,000.00


TOTAL (Estimate only)

$394.00 to $3094.00

 

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Trainee's Responsibilities

Your responsibilities in the workplace are:

  • To learn and collect evidence of your skills.

  • To be punctual.

  • To be well groomed.

  • To be flexible.

  • To be self motivated.

  • To have a commitment to team work.

Employer's Responsibilities

The employers responsibilities in the workplace are:

  • To provide a good working environment.

  • To provide regular training to the apprentice.

  • To supply positive feedback and constructive criticism on performance and training progress.

  • To instill professionalism.

  • To set a good example as a member of the Hairdressing Industry.

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What does the Sales & Liaison Manager do?

The Sales & Liaison Manager's job is to offer information and advice to the apprentice, the employer, and training provider.

The Sales & Liaison Manager will visit you in the salon, or at school if required. 

The Sales & Liaison Manager's are on our contact us page

 
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